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What to Do in the Event of an Accident

If you are involved in a road traffic accident please follow the guide below.

  1. If anyone has suffered an injury at the scene of the accident, there is a risk of fire or you suspect the other driver may be intoxicated through drink or drugs call the emergency services immediately.

  2. If there are no injuries and no risk to other motorists then it is unlikely the emergency services will attend which makes it important to record as much as possible at the scene.

  3. DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES. This rule applies not just at the scene of the accident but also if you receive a telephone call from the driver or their insurer after the accident.

  4. The at fault insurer have there own interests at heart and may not give the best advice. if they try to contact you just pass on our details and explain we are dealing with the claim on your behalf.

  5. At the scene you should get the details below of all parties involved in the accident:

    • Name, address & phone number
    • Vehicle registration, make & model
    • Exact damage & location of the damage to the vehicles
    • Insurance company phone number & policy number
    • The exact location of the accident
    • A plan of the accident scene including photos you are able to take
    • Names, addresses & phone numbers of any witnesses 

  6. Telephone Accident Advice & Assist on 0800 999 7000 24 hours a day 7 days a week and we will advice you on how best to proceed with your claim.

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